Exchanges, Returns and Cancellation Policy

The customer may cancel their order as long as it has not yet been processed, directly through the customer account area. Once the order has been processed, cancellation is no longer possible, and the customer may instead request an exchange or return under the terms set out below.

As provided for by law, GLORY allows the exchange and return of items, provided they have not been used by the customer and remain in the same presentation condition as when they were shipped.

For hygiene and safety reasons, we do not accept exchanges or returns of swimwear or underwear, except in cases of defect or non-conformity. Exchange or return requests must be submitted through the customer account area, within a maximum of 14 days after receiving the order.

After receiving the item(s) at our facilities, we carry out a careful inspection, and the exchange/return will only be accepted if the following requirements are met: a) The product(s) show no signs of use or handling; b) The product(s) retain their original characteristics and tags intact; c) The product(s) are complete and were sent back together with all the material that accompanied the original order.

The exchange or return request submitted through the customer account area is automatically linked to the corresponding order. If the reason given is a defect or non-conformity, GLORY may contact the customer by email to request photographs or other proof of the defect before deciding on the request.

The amount relating to the return will be refunded using the payment method originally used for the purchase within a maximum of 14 business days, or through another method agreed with the customer. In the case of payment via Multibanco entity and reference, the customer must provide their IBAN so that the amount can be refunded by bank transfer.

Shipping costs are entirely the customer's responsibility and are non-refundable. In the case of a return due to a defect or other non-conformity in the ordered products, GLORY assumes responsibility for the shipping costs paid at the time of the original order, as well as for the exchange/return process.

If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions mentioned above, the customer will be notified that the exchange or return has not been accepted, and the item(s) will be sent back to the address indicated on the original order.